By opting in to receive SMS messages from Your Company (“we”, “us”), you agree to the terms below. These terms apply to all SMS programs we operate, including alerts, reminders, service updates, and promotions.
1) Consent & Enrollment
- We only send SMS to users who have affirmatively opted in (e.g., by submitting a form or texting a keyword).
- Consent to receive SMS is not a condition of purchase.
- When you opt in, you’ll receive a welcome message describing the program and message frequency.
2) Message Frequency
- Frequency varies by program and may change. Typical frequency: 1–6 messages per month unless otherwise stated.
3) Costs
- Message & data rates may apply. Check your mobile plan for details.
4) Privacy
- We respect your privacy. See our Privacy Practices for how we collect and use data related to SMS programs.
5) Eligibility
- Must be the account holder or have the account holder’s permission.
- Must be at least 13 years old (or the age of consent in your jurisdiction).
Opt-Out Instructions
You can opt out of all SMS from us at any time. It’s quick and self-serve.
- STOP — Reply
STOPto <YOUR_NUMBER_OR_SHORT_CODE> to cancel. You’ll get one final text confirming your opt-out, then no further messages. - HELP — Reply
HELPfor assistance or contact information. - Alternative methods — Email us at privacy@yourcompany.com or call (555) 555‑5555to request removal. Processing may take up to 72 hours.
Note: Opting out of one program doesn’t always opt you out of all programs. If you receive messages from another program or number, reply STOP to that thread as well.
STOPUNSTOP (opt back in)HELP
Program Details
- Program name(s): <Insert program names, e.g., Appointment Alerts, Order Updates, VIP Offers>
- Sender: <Your Company> via <Short Code / Toll-Free / 10DLC>: <XXX‑XXX‑XXXX or Short Code>
- Opt-in method: Web form / Text keyword / In‑store / Paper form (retain records).
- Support hours: Mon–Fri 9am–5pm CT (example).
Keep records: Retain opt-in and opt-out logs (timestamp, number, source) to help resolve carrier or user inquiries.
Compliance & Disclosures
- Carriers are not liable for delayed or undelivered messages.
- Delivery may be limited by device, network coverage, or carrier filtering.
- We follow applicable guidance from TCPA and CTIA. This page is not legal advice.
- For help, text
HELPor contact support@yourcompany.com.
Privacy Practices
When you provide your mobile number and opt in to SMS, we use it to send you messages related to the program you enrolled in. We do not sell your personal information. We may share your number with service providers solely to deliver messages on our behalf. For more, see our Privacy Policy and Terms of Service.
- Data collected: Mobile number, message content, delivery status, interaction events (e.g., STOP/HELP).
- Data retention: Kept as long as necessary for program operation, dispute resolution, and compliance obligations.
- Your rights: Access, correction, deletion, and opt-out. Contact privacy@yourcompany.com.